Shipping

Shipping Time Table

esteelauder.com.au orders are dispatched on business days (Monday - Friday, excluding public holidays). To the best of our ability, orders received by 2pm, Monday to Friday, will be dispatched the next business day for delivery. Orders received over the weekend, will be dispatched on Tuesday.

While we endeavour to process all orders as quickly as possible, please note shipping times will be longer during peak promotional periods. This includes, but is not limited to Gift With Purchase, AfterPay Day, Cyber Weekend, National Lipstick Day, Click Frenzy and Boxing Day. Please expect a delay of 5-8 business days during these times.

STANDARD SERVICE: $5.00 or FREE with orders over $65

EXPRESS DELIVERY: $15.00 or $5.00 with orders over $65

Estimated delivery times from warehouse dispatch:

AreaStandard DeliveryExpress Delivery
NSW Metro2 business days1 business day
NSW Regional3-4 business days1-3 business days
VIC Metro2-3 business days1 business day
VIC Regional3-5 business days2-3 business days
QLD Metro2-3 business days1 business day
QLD Regional2-12 business days1-4 business days
TAS Metro3-5 business days1 business day
TAS Regional13-17 business days1-4 business days
SA Metro2-4 business days1 business day
SA Regional2-5 business days2-4 business days
WA Metro4-5 business days1-2 business days
WA Regional5-8 business days3-6 business days
NT Metro4-7 business days3-4 business days
NT Regional6-13 business days4-5 business days
ACT2 business days1 business day

Check the status of your order by going to Track My Order.

Shipping restrictions

All orders require a signature upon delivery. If you are not there to sign for your order, your local Post will leave a notice for collection card with details of how to collect your delivery. To ensure secure and undamaged delivery of your order, we will not be able to leave your order ‘hidden’ at the address.

If you select “Authority To Leave”, we regret we cannot be held liable for any lost or stolen parcels and therefore we cannot offer any replacement orders or refunds.

We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of your incorrect data entry.

Once an order has been submitted, we cannot change, add to or cancel an online order once payment has been received and your order has been accepted by us. If you no longer need your order once it is delivered, you can return it back to us in its original condition within 14 business days of receipt by accessing our returns portal here. For further information about returns please see our returns policy here.


Any orders that are undelivered and Returned to Sender will be issued a full refund once the items are received back at our warehouse. Please note that we are unable to resend returned orders, and a new order will need to be placed.

We're sorry we only deliver online orders to Australian addresses.