Shipping
CALL USFor product advice, personalised recommendations and even place a phone order.
1800 613 783
9am-5pm Mon-Fri (AEST)We are at your service
Monday-Friday 8am-6pm
STORE LOCATORFind your nearest store location here
Find a Store
TRACK MY ORDERTrack you order here
Track My Order
WHATSAPP USText your enquiry anytime for assistance Mon-Sun
+61 483 915 821
Shipping Time Table
esteelauder.com.au orders are dispatched on business days (Monday - Friday, excluding public holidays). To the best of our ability, orders received by 2pm, Monday to Friday, will be dispatched the next business day for delivery. Orders received over the weekend, will be dispatched on Tuesday.
While we endeavour to process all orders as quickly as possible, please note shipping times will be longer during peak promotional periods. This includes, but is not limited to Gift With Purchase, AfterPay Day, Cyber Weekend, National Lipstick Day, Click Frenzy and Boxing Day. Please expect a delay of 5-8 business days during these times.
STANDARD SERVICE: $5.00 or FREE with orders over $65
EXPRESS DELIVERY: $15.00 or $5.00 with orders over $65
Estimated delivery times from warehouse dispatch:
| Area | Standard Delivery | Express Delivery |
| NSW Metro | 2 business days | 1 business day |
| NSW Regional | 3-4 business days | 1-3 business days |
| VIC Metro | 2-3 business days | 1 business day |
| VIC Regional | 3-5 business days | 2-3 business days |
| QLD Metro | 2-3 business days | 1 business day |
| QLD Regional | 2-12 business days | 1-4 business days |
| TAS Metro | 3-5 business days | 1 business day |
| TAS Regional | 13-17 business days | 1-4 business days |
| SA Metro | 2-4 business days | 1 business day |
| SA Regional | 2-5 business days | 2-4 business days |
| WA Metro | 4-5 business days | 1-2 business days |
| WA Regional | 5-8 business days | 3-6 business days |
| NT Metro | 4-7 business days | 3-4 business days |
| NT Regional | 6-13 business days | 4-5 business days |
| ACT | 2 business days | 1 business day |
Check the status of your order by going to Track My Order.
Shipping restrictions
All orders require a signature upon delivery. If you are not there to sign for your order, your local Post will leave a notice for collection card with details of how to collect your delivery. To ensure secure and undamaged delivery of your order, we will not be able to leave your order ‘hidden’ at the address.
If you select “Authority To Leave”, we regret we cannot be held liable for any lost or stolen parcels and therefore we cannot offer any replacement orders or refunds.
We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of your incorrect data entry.
Once an order has been submitted, we cannot change, add to or cancel an online order once payment has been received and your order has been accepted by us. If you no longer need your order once it is delivered, you can return it back to us in its original condition within 14 business days of receipt by accessing our returns portal here. For further information about returns please see our returns policy here.
We're sorry we only deliver online orders to Australian addresses.