Returns

We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund or exchange within 14 business days from delivery.

Refunds and Exchanges will be processed within 5 business days upon receipt. Refunds (excluding the initial delivery charge) will be made against the original debit/credit card used.

We cannot accept returned goods that we reasonably believe have been used, except those covered by our Perfect Match Guarantee. In such circumstances, we will notify you that no refund will be available and will returns such goods to be returned to you within 28 days of our notification.

STEP 1. – Complete the Necessary Documentation
Please click here to print the Returns Form and complete all required details, including the reasons for your return or exchange. Please note that we cannot accept returned goods that we reasonably believe have been used, except those covered by our Perfect Match Guarantee.

STEP 2. – Return the Product
Goods must be returned to us in their original condition at our distribution centre within 14 working days of delivery. Please ensure that the returned parcel is properly sealed, and that you have included within the returned parcel your completed Returns Form as well as your Delivery Note. Please be sure to indicate whether you require a refund, exchange or replacement.

STEP 3. – Processing the Return
Refunds and exchanges will be processed within 5 days of receipt. Exchanges will be sent via standard shipping. Please allow 7-10 business days for delivery. You will receive a confirmation email notification or phone call from our Customer Service Team.

Our Perfect Match Guarantee program is valid for foundation, concealer and powder products listed below:

Foundation
- Double Wear Stay-In-Place Makeup SPF 10
- Double Wear Maximum Cover Camouflage Makeup SPF 15
- Double Wear Nude Water Fresh Makeup SPF 15
- Double Wear Nude Cushion Stick Radiant Makeup
- Perfectionist Youth-Infusing Makeup SPF 25
- Double Wear Light Soft Matte Hydra Makeup
Concealer
- Double Wear Stay-In-Place Concealer
- Double Wear Waterproof All Day Extreme Wear Concealer
- Double Wear Brush-On Glow BB Highlighter
- Perfectionist Youth-Infusing Brightening Serum + Concealer
Powder
- Double Wear Stay-In-Place Powder Makeup SPF 10
- Perfectionist Set + Highlight Powder Duo
- Perfecting Pressed Powder
- Perfecting Loose Powder

Complete the Returns Form and return with the product to arrange your free return and exchange for your perfect shade. Refunds and Exchanges will only be granted for items which are returned containing a minimum of 85% of the product.

We reserve the right to cancel any order due to unauthorised, altered or ineligible use of offer, and to modify or cancel any promotion due to system error or unforeseen problems. Other restrictions may apply.

If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.

Please notify us immediately by filling out our Contact Us form. Please be sure to select ‘An Online Order’ and include your Order Number.

This policy is only applicable to purchases made online; we are unable to process returns for purchases made within a partnered retail location.

Returns for purchases made online will not be accepted for return or exchange at an Estee Lauder counter. Your statutory rights remain unaffected.

How long will it take to receive a credit for my returned items?

I ordered/received the wrong product, should I return it?

My item arrived damaged. What should I do?