Appointment Booking - FAQs
Select a topic below.
How many makeup services can be booked per appointment?
A limit of 1 makeup service per appointment applies to all Estée Lauder bookings.
What if I cannot see my preferred Estée Lauder counter available?
Services are available in all Estée Lauder Counters, however the option to book online is only available for selected locations. If you don’t see your preferred location available in the booking tool, find your nearest Counter and call to book directly.
What if I cannot see my preferred time available?
Some doors may have limited booking availability. If you do not see your preferred time in the booking tool, find your nearest Counter and call to book your service directly.
How do I book a last minute or urgent appointment?
For urgent or last-minute makeup bookings, find your nearest Counter and call to book a Estée Lauder appointment directly.
How far in advance can I book an appointment?
The appointment booking tool allows you to book a makeup appointment up to 30 days in the future. If you would like an appointment outside of this time frame or cannot see your preferred date, find your nearest Counter and call to book a Estée Lauder appointment directly.
What do I do if I need to change or cancel my Estée Lauder appointment?
If you have an online Estée Lauder account simply login and navigate to My Appointments. From here you can modify or cancel any upcoming Estée Lauder appointments.
If you don’t have an online Estée Lauder account, you can either register and follow the above steps or contact the counter to modify or cancel your appointment.
What happens if I am late for my appointment?
If you are more than 15 minutes late for an appointment, the Estée Lauder Counter may ask for the appointment to be rescheduled.